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FTTC order placed! Will my standard service continue until the installation day
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FTTC order placed! Will my standard service continue until the installation day
17-06-2011 12:36 PM
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Hi all,
Pretty much as per the subject line really - I have placed the order and expect the installation work to begin Friday 24th so all very exciting! A jump from 1.5mbps to upwards of 28mbps is the stuff that dreams are made of.
Quick question to the collective. Can I expect my current connect to remain untouched until this point? I don't want BT (or whoever) to switch my broadband off a few days in advance of the change over...
Thanks!
Ben
Pretty much as per the subject line really - I have placed the order and expect the installation work to begin Friday 24th so all very exciting! A jump from 1.5mbps to upwards of 28mbps is the stuff that dreams are made of.
Quick question to the collective. Can I expect my current connect to remain untouched until this point? I don't want BT (or whoever) to switch my broadband off a few days in advance of the change over...
Thanks!
Ben
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Re: FTTC order placed! Will my standard service continue until the installation day
17-06-2011 1:53 PM
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Yes, your current 'performance' will persist until the day of the install. However, do not turn your router off in the last couple of days. Plusnet do some pre-provisioning so you may pick up the wrong details if the router restarts. I did, and lost my internet for the last afternoon.
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Re: FTTC order placed! Will my standard service continue until the installation day
17-06-2011 1:58 PM
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Cool! Thanks for that.
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Re: FTTC order placed! Will my standard service continue until the installation day
17-06-2011 4:05 PM
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Re: FTTC order placed! Will my standard service continue until the installation day
17-06-2011 4:07 PM
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Hurrah!
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Re: FTTC order placed! Will my standard service continue until the installation day
24-06-2011 9:59 AM
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Well - all installed and I'm back online! So far so good!
Did someone mention that they could bump my line speed / profile up so I don't have to wait a couple of days to start seeing the benefits??
Did someone mention that they could bump my line speed / profile up so I don't have to wait a couple of days to start seeing the benefits??

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Re: FTTC order placed! Will my standard service continue until the installation day
24-06-2011 11:00 PM
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@gwowders
Mine was installed today. Plusnet estimated a download speed of approximately 14.6Mb from my previously flaky 0.5Mb - 1.0Mb.
I hope it's not just a glitch, but I'm currently downoading & achieving speed test results around 30Mb - 32Mb & my Plusnet profile is 37Mb (for now).
I too thought I would have to request a profile nudge, but Plusnet did it within 1 hour of installation & emailed me & texted me to confirm.
Mine was installed today. Plusnet estimated a download speed of approximately 14.6Mb from my previously flaky 0.5Mb - 1.0Mb.
I hope it's not just a glitch, but I'm currently downoading & achieving speed test results around 30Mb - 32Mb & my Plusnet profile is 37Mb (for now).
I too thought I would have to request a profile nudge, but Plusnet did it within 1 hour of installation & emailed me & texted me to confirm.
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