cancel
Showing results for 
Search instead for 
Did you mean: 

FTTC installed profile change needed please

Tracer
Grafter
Posts: 76
Registered: ‎17-07-2007

FTTC installed profile change needed please

BT installed my FTTC this morning and i'm still getting my DSL speeds of 7meg so i would like a profile change please  Smiley
This BT Echolife HG612 looks a bit naff is there no way to bypass it and hook the cable router straight to the socket ?
2 REPLIES 2
mxs
Grafter
Posts: 70
Registered: ‎08-12-2010

Re: FTTC installed profile change needed please

The profile should be updated within a day or so automatically - contact support if it has not (see post here for info).
And there is no way to bypass the Echolife modem I am afraid - at some point perhaps a combined modem/router solution will be available but for now the modem is required.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: FTTC installed profile change needed please

HI Tracer,
Just changed that for you. You should see the change shortly.
Jojo Smiley