cancel
Showing results for 
Search instead for 
Did you mean: 

FTTC download speed slow in evening (and now most of the time)

bluewhale
Rising Star
Posts: 933
Thanks: 28
Registered: ‎30-07-2007

Re: FTTC download speed slow in evening (and now most of the time)

well once again shocking speeds tonight
will be interesting to see how things are next week as i'm moving onto the pro package and so should get full speed all the time
else what am i paying for?
gm4jjj
Rising Star
Posts: 697
Thanks: 7
Fixes: 3
Registered: ‎30-07-2007

Re: FTTC download speed slow in evening (and now most of the time)

I should mention I am on the Pro package here.
nibor
Grafter
Posts: 105
Registered: ‎25-01-2009

Re: FTTC download speed slow in evening (and now most of the time)

Sunday evening and my speed has dropped to 10mb download  Undecided for the first time in a while, upstream is fine though
puffin
Grafter
Posts: 71
Registered: ‎24-03-2009

Re: FTTC download speed slow in evening (and now most of the time)

You're lucky.
I just got this awesome result
This has to be a joke. Right?  Cry
My ticket number is 35706113 if any Plusnet people are reading this.
gm4jjj
Rising Star
Posts: 697
Thanks: 7
Fixes: 3
Registered: ‎30-07-2007

Re: FTTC download speed slow in evening (and now most of the time)

What gateway are you on? http://usertools.plus.net/@gateway
I am on pcl-ag03 for the last 2 days and speeds have been a bit variable on download side, but nowhere as bad as that.
This morning at 08:30 I am getting about 14Mb/s down and 8 up on Speed test iPhone to Manchester (ping about 80mS)
My Broadband speed from my iMac is:

dave
Plusnet Help Team
Plusnet Help Team
Posts: 12,257
Thanks: 306
Fixes: 4
Registered: ‎04-04-2007

Re: FTTC download speed slow in evening (and now most of the time)

gm4jjj - certainly looks like BT side contention as the 3rd test rules out our side of the network, one of the fault guys will pick this up
puffin - I've replied to your ticket, let me know if there's any change please
nibor - might be worth a reboot of the BT modem and router to see if that makes any difference
Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
gm4jjj
Rising Star
Posts: 697
Thanks: 7
Fixes: 3
Registered: ‎30-07-2007

Re: FTTC download speed slow in evening (and now most of the time)

Thanks Dave. Let me know if I need to perform any more checks.
puffin
Grafter
Posts: 71
Registered: ‎24-03-2009

Re: FTTC download speed slow in evening (and now most of the time)

Thanks, Dave.
I'll monitor it again tonight with crossed fingers!
I do worry that I'm being shaped as if I'm on Value though seeing as gaming traffic is getting the Gold treatment instead of Titanium.
dave
Plusnet Help Team
Plusnet Help Team
Posts: 12,257
Thanks: 306
Fixes: 4
Registered: ‎04-04-2007

Re: FTTC download speed slow in evening (and now most of the time)

That was the first thing I checked but it showed up fine but a reboot should reset everything.
Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
gm4jjj
Rising Star
Posts: 697
Thanks: 7
Fixes: 3
Registered: ‎30-07-2007

Re: FTTC download speed slow in evening (and now most of the time)


Back down again Angry
nibor
Grafter
Posts: 105
Registered: ‎25-01-2009

Re: FTTC download speed slow in evening (and now most of the time)

Is fine now, think its PN a network congestion thing due to it being sunday evening as BT speed test at the time was fine.
puffin
Grafter
Posts: 71
Registered: ‎24-03-2009

Re: FTTC download speed slow in evening (and now most of the time)

Quote from: dave
That was the first thing I checked but it showed up fine but a reboot should reset everything.

And after 10 panicky minutes of "Concentrator not reachable" all is well!
Back to a full 30+ Mbps down 8Mbps up even at peak times.
Edit: like an idiot I closed my ticket instead of adding to it  Embarrassed so hopefully that temporary fix you put in is now a permanent one as it seems to have worked!
gm4jjj
Rising Star
Posts: 697
Thanks: 7
Fixes: 3
Registered: ‎30-07-2007

Re: FTTC download speed slow in evening (and now most of the time)

@Puffin As a matter of interest where do you see the error message about? (Or it a Windows thing that I wouldn't see on my Mac?) On the Mac the only thing I can see is whether I am connected by PPOE and the time I have been connected.
Still not getting my full download speed here, perhaps BTW need to upgrade the wet string between Fife and the South. Grin

puffin
Grafter
Posts: 71
Registered: ‎24-03-2009

Re: FTTC download speed slow in evening (and now most of the time)

The "Concentrator not reachable" message is in the Thomson router web interface.  It's a specific error message of the category "PPPoE connection failed to connect".
gm4jjj
Rising Star
Posts: 697
Thanks: 7
Fixes: 3
Registered: ‎30-07-2007

Re: FTTC download speed slow in evening (and now most of the time)

Thanks, I am using an Airport Extreme Router here, so I guess I would find such an error message (hopefully don't ever get one) in the logs & stats.