FTTC box overheating
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FTTC box overheating
03-08-2011 8:29 PM
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Re: FTTC box overheating
04-08-2011 2:55 PM
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Re: FTTC box overheating
04-08-2011 9:22 PM
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Bojangles is spot on, verticle mounting helps lots.
i went abit further
If you call PN CS they should be able to get you a new modem but im assuming that will be a BT engineer visit.
Regards
Re: FTTC box overheating
05-08-2011 7:28 AM
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Re: FTTC box overheating
05-08-2011 7:34 AM
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Quote then found out they can't do a static IP
Check here, what package are you on ?
You cant be on Fibre Value, Surely??!
Static IPs cost £5 setup (but then theres no monthly charge, unlike most other ISPs!
Quote desk fan pointing at the router keeps it up quite reliably,
Have a chat with PN CS about this, You'll probably end up with an engineer visit to replace the cooked modem. The next one you get try and keep cooler (stand vertically if possible)
Regards
Re: FTTC box overheating
05-08-2011 8:26 AM
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Re: FTTC box overheating
05-08-2011 8:39 AM
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Quote I wonder if I can upgrade, get an IP and downgrade and keep it.
Rather cheeky!
Someone may be able to "do something" for you, because the original agent did mis-inform you (and a static IP doesnt really cause PN a problem...)
Regards
Re: FTTC box overheating
06-08-2011 5:43 PM
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Also, I kept my second modem standing on it's side with plenty of empty space around it the whole time, but when it got warm enough outside it still overheated.
Re: FTTC box overheating
10-08-2011 9:08 PM
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Re: FTTC box overheating
11-08-2011 12:03 AM
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Quote and they still canceled the engineer
This is WRONG Plusnet you need to start distinguishing that the BT supplied modem is not up to scratch in some cases. - Two Users in the same thread - posts next to each other with the same issue - Doesnt look good on CS agents reading tickets.
Alan, Youd be better off standing the modem on its "other" verticle face, as it remains much cooler (the lights to the right, seems to work best with the two i have)
Regards
Re: FTTC box overheating
11-08-2011 6:09 AM
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There is another thread about this somewhere.
Re: FTTC box overheating
11-08-2011 9:53 AM
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Re: FTTC box overheating
11-08-2011 1:54 PM
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Love the cooling solution for the Openreach modem!
All joking aside:
@Static IP. I can see that you have scheduled to upgrade your account. There is an open ticket on hold for your next billing date to add the Static I.P. for you. You will receive a confirmation email once added.
@Overheating modem. I have asked our faults team to take a look at your account and they will be in touch before the end of the day.
Re: FTTC box overheating
11-08-2011 10:01 PM
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Just curious. What effect has the overheating modems had on your connection / download speeds?
I had a similar issue, temporarily fixed by a desk fan 4th July.
I have experienced all sorts of issues since then, with download speeds dropping as low as 8 Mb & uploads dropping to 0.7 Mb for part of the time.
The issues may have been due to various coincidental line faults though.
I received modem No. 3 yesterday. It is still a HG612, but is now a version 2B (supposedly much improved).
I still have an unresolved open ticket regarding my download speeds (currently levelled off at around 22Mb - a drop of 11 Mb from before the modem first played up).
@ Alex Rolls: I think you may even have had a dabble in the early days of my now very long open ticket.
I'll let you know the ticket No. if you are at all interested in helping in finding a resolution.
Paul.
Re: FTTC box overheating
11-08-2011 10:45 PM
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Id recommend that the speed has probably dropped due to the Disconnections caused by the cooking modem. (thus lowering the IP profile on the DLM) if you do a BT Speedtest, id say that this is probs much lower than the 37K + you should be seeing.
Also, if you did a Speedtest.net stylee speed test, it may have been artificially capped at 20mbps at peak time (traffic management, web traffic is capped @ 20mbps)
Again id still recommend propping the modem on its "end" (with the cables on the LHS and the LEDs on the right) -- as you are looking at it. I personally think this is the *coolest* way to run the modem (seems the hot components are "at the top" when stood this way)
Regards
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