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FTTC Trail - Moving House

Posts: 6
Registered: ‎22-10-2010

FTTC Trail - Moving House

I've been on the FTTC trial for about 5 months now and all is well (aside from a few dropouts of course)
We are in the process of moving house so I'd like to know if I can still remain on the trial at my new house (its on the same exchange -Ramoor in Sheffield) would I take the existing kit with me or should it stay with the house?
Plusnet Help Team
Plusnet Help Team
Posts: 12,275
Thanks: 364
Fixes: 6
Registered: ‎04-04-2007

Re: FTTC Trail - Moving House

Hi Duncan,
So long as your new property can get FTTC (not every line on an enabled exchange can get it) then yes you can stay on the trial. When you move you'd take the router we supplied with you but leave the BT modem. You'd also need a new appointment arranging for the new property (possibly two engineers if you need a new phone line as well).
We've not done any house move orders yet so would be good to do one. When you're ready to place the request with us I'd suggest calling in to make the request and ask whoever you speak to to speak to the fibre team or me so we can arrange it.
Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology