FTTC: My Plusnet Profile

[#1]

Peter or Dave, my profile via https://portal.plus.net/my.html?action=stable_rate is showing my sync speed as 20Mb shouldn't it be 37Mb now?

[#2]

Dave recently posted at the end of February that updates from 20meg to the newer 37meg are taking place over a few weeks to avoid disconnecting everyone at once.

[#3]

OK, thanks for the info Dan.

[#4]

My line speed is still set at 20Mb. Have all the changes to 37Mb been done yet?
Bob Vaughan

[#5]

Don't think so, as mine still says 20Mb.

[#6]

Is it the Estimated speed or the actual speed that matters?
Mine says that i've got an actual line speed of 37mb, a line speed of 2mb, but just lately my download speeds on mt broadbandspeed.co.uk have dropped from 18800 kbps to 7052 kbps

[#7]

Hi there,

Quote

Is it the Estimated speed or the actual speed that matters?

neither in a sense really, estimated speed is the estimate we give before your service is activated and the line speed is the maximum your line should be able to achieve.
The speed from a test is the throughput speed and the one we need to be concerned with.
I've just checked your account and can't see anything amiss there so this may just be the service working to its optimum for you.

[#8]

Just been connected to FTTC 
All working fine except my PN profile needs a change. I know it is supposed to be done automatically but having been stuck with 1 meg (or less!) for years I'm looking forward to speeding up a bit!!
Thanks in advance,
George

[#9]

Forgot to add question number #40644699
oops!
George