FTTC Installed - Profile Query

[#1]

Hi, been connected this morning. I have replied too the open ticket #40744272 to get my pofile updated for the increased speeds.
Just run a BT SpeedCheck
IP Profile - 38717
Upstream Rate IP Profile - 2000
At present, I am getting 12768 / 1505 kbps.

Now the upload has increased a bit from 1000 kbps but my download is as before from ADSL. Hopefully your change will see the download increase.
However, why is my upload profile 2000 kbps ? I understood everybody on the trial is on 10000 kbps ?
Thanks
Tim

[#2]

HI alanscoachdriver,
I've done that for you now. You should see the increase shortly.
Jojo

[#3]

Thanks, now getting 37mbps - so very happy with that. 
But the download is sill capped at 2mbps.
This post from Bob Pullen refers to 10mbps for the trial. http://community.plus.net/forum/index.php/topic,94838.msg797562.html#msg797562
Can this please be investigated.
Many Thanks
Tim

[#4]

Hi Tim,
Just checked your account and everything is correctly set for fibre speeds so we must be looking at a different problem. Can you try a test here: http://www.speedtester.bt.com/

[#5]

OK, just did this and 2000kbps max speed possible as before.
I've attached a screenshot.
So what is configured incorrectly ?
Tim

[#6]

Just to let you know plus net have put a company policy that max upload now is 2 meg instead of the 10 meg promised.
Funny how the plusnet staff have not be honest with you and said so.
([removed] - CSC Analyst
5:35pm, Friday 8 Apr 2011
Dear Mr Morris,
Thank you for getting back to us. I can confirm that we have a company wide cap of 2 meg on upstream connections. This is to ensure that downstream does not suffer. We are unable to uncap the upstream rate. )
[Moderator's note by Barry Zubel: Rep name removed as per the Forum Rules]

[#7]

I understand what is proposed for the full rollout of being limited to 2mbps.  The explanation they have given you, stating that downstream does not suffer is twadle in my opinion. I think that member of staff is getting things confused with ADSL.
One of the main reasons I chose plusnet over other providers was the knowledge I could get 10mbps upload.
The note from Bob Pullen just a few days ago stated those on the trial would get 10mbps.  http://community.plus.net....msg797562.html#msg797562 He was encouraging people to get on the trial to ensure they got the 10mbps upload !
I hope it is just crossed wires at their end and this will get resolved shortly.
Tim

[#8]

Quote from: mozman

([removed] - CSC Analyst 5:35pm, Friday 8 Apr 2011 Dear Mr Morris, Thank you for getting back to us. I can confirm that we have a company wide cap of 2 meg on upstream connections. This is to ensure that downstream does not suffer. We are unable to uncap the upstream rate. )

I'm with alan (hope its ok to call him that).
CSC seem to be a little poorly informed about the FTTC trial, or at least were when I phoned on Wednesday, and was told that the trial was closed, and that I'd have to wait for the product launch.
Thankfully with a little help from Bob, that's now sorted, and the trial is on the way for install.
I suspect that [removed] is talking about the 19th April launch product as opposed to the trial, but by the same token, I doubt he'll help you out with getting 10Mb upload.
That said, I may be wrong... I hope not though.
[Moderator's note by Barry Zubel: Rep name removed as per the Forum Rules]

[#9]

I'm wondering if I should get my ticket checked too. It's one reason I went for the trial...

[#10]

Keep me informed on how you get on.

[#11]

Quote

CSC seem to be a little poorly informed about the FTTC trial

Thanks for highlighting that, I'll make sure this is addressed.

[#12]

Well it seems as though my upload profile was changed to 10000 and I did a speedtest this morning and got 8mbps. 
But tonight I'm only getting 1.6mbps again, so I do not understand this. 
I've added this detail to my support request.

[#13]

I think CSR training needs to be sorted out for this - I have just had a few days of wondering were my upload speed is, waiting for profile to be sorted out, then wondering if it was just the profile settling down, opening a ticket, chasing the ticket a couple of times, being told it was being pushed over to the FTTC provisioning team.
Then I do a BT speedtest and guess what - it is capped at 2mb.
Any chance of someone from CS picking this up? Its ticket #41673171
ta

[#14]

Hi johnboy999,
I'll see if I can get someone to pick this up for you.
Jojo