FTTC Installation

[#1]

Final got my FTTC installed, just waiting for my ip profile to change


For some reason i get an error every time i try a bt speedtest

[#2]

Anyone know why I can't do a BT Speedtest on my line? i didn't attempt one before I had FTTC fitted but it just says error, we could not run a speed test.
My line is still capped at 1.3mb, I was switched over at about 11am this morning. The engineer injured himself whilst working (tripped over the outside door mat and sprained his ankle) so another came out to finish the job (was halfway through moving the master socket from the hall way round the to living room) he hadn't done a FTTC before, he just installed the faceplate and left. I had to remind him that i needed a VDLSL modem before he left!
Upload speeds are great! but i don't do much of that.....Hopefully it'll be changed soon I've reset my modem twice already to no avail.

[#3]

Give support a ring.

[#4]

Would you like to read this thread regarding the speed tester.

[#5]

woo hoo thats better, plusnet changed my IP this afternoon

Still having trouble with the bt tester, as are lots of others in the thread linked.