FTTC Installation - Really Annoyed with Plusnet.

[#1]

I am suppose to be having FTTC installed today between 8-1. Router was posted and arrived the end of last week. Everything was moved and setup before 8am waiting for BT.
By 1.20pm none had turned up. So I rang Plusnet and after being passed around a number of people who "Don't know enough about the FTTC" I was told they couldn't help, couldn't even tell me if/when BT are turning up, and that a guy called "Steve" would ring me later today sometime.
Can someone from Plusnet who does know what is going on please ring my mobile so I can get this sorted. The order is discussed in ticket #39946117
Thanks in advance !

[#2]

You are sufferring from the "he's out" syndrome. Thats where you go into a shop and say "Do you sell a wos'name" and the only answer you can get is "He's out", "You'll have to ask him when he comes in"! 
It seem that he is omni-absent.

[#3]

What has annoyed me the most is that none at Plusnet seemed in the least bit interested to help.
PLEASE PLEASE someone from plusnet FTTC lot please ring me.

[#4]

It will be of little use to you but I have had many BT visits and they have always rung ahead - sorry to say but chances are he may well not be coming.
If you really want to speak to a Plusnet staff member, may I suggest sticking a post in the Broadband Routers sections with a title like "BT Engineer not arrived" as posts in here get picked up more often than in here. They may be able to assist you further.

[#5]

Just to let you all know.
Steve just phoned and explained it had accidently been cancelled.
Annoying I know but these things happen, been rescheduled for next week so fingers crossed
Thanks Steve!