FTTC - Engineer just left - can my IP profile be updated please

[#1]

The BT engineer just left after doing the FTTC install. All went smoothly but it seems my IP profile has not been updated yet, I see the following on the plus.net site.
Phone exchange:
   FALLINGS PARK
Estimated line speed:
   5Mb (This may vary between 5.5Mb and 12Mb) - Checked on 2011-01-07 18:10:48
Current line speed:
   11 Mb
Many thanks
Eric
Managed to get a BT Speedtest done eventually showing the following

FAQ
Results Image not loaded
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
8677 Kbps

0 Kbps 27907 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 8677 Kbps
For your connection, the acceptable range of speedsis 12000-27907 Kbps .
Additional Information:
IP Profile for your line is -27907 Kbps
2. Upstream Test: -provides background information.
Upload Speed
7709 Kbps

0 Kbps 10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 7709 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps

[#2]

Done another BT speedtest today and the following resulted
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
  Download Speed
  2981 Kbps
   
0 Kbps   28129 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 2981 Kbps
For your connection, the acceptable range of speedsis 12000-28129 Kbps .
Additional Information:
IP Profile for your line is -28129 Kbps
2. Upstream Test: -provides background information.
  Upload Speed
  3387 Kbps
   
0 Kbps   10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 3387 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps

[#3]

Has your Plusnet IP profile changed yet? It should be a lot higher than your original 11Mb, more like 20Mb (an old default for FTTC) or more recently 37Mbs.

[#4]

Thanks for the reply Peter
Estimated line speed:
    5Mb (This may vary between 5.5Mb and 12Mb) - Checked on 2011-01-07 18:10:48
Current line speed:
    21 Mb
Is what I get from the Plus.net site, speed over the last couple of days has been improved but tonight I seem to be getting poor results on the bt speedtest.

[#5]

That is still the wrong profile. It should be 20Mb or 37Mb. Anything else and it's not an FTTC profile. Ring support if nothing happens in the next day.

[#6]

@PN: it would probably be helpful if the profiles shown in member centre had a little extra info like a type, say ADSL, ADSL2+, FTTC, FTTP, if that were possible.
@livetag: the 5Mb etc means nothing, of course, because that is an ADSL estimate. What does mybroadbandspeed.co.uk say, out of interest?

[#7]

Updated your profile - reboot the netgear and let me know if your speeds improve or not.
Hopefully your speeds will improve!