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FTTC Did I get on the Trial?
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FTTC Did I get on the Trial?
27-01-2011 12:12 PM
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I raised a ticket on 17th Jan (#38893824) which was passed to the 'correct department' on the 21st. I know you'll have been unindated with requests towards the cut off date, but I've not had any update since. Did I get on the trial?
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Re: FTTC Did I get on the Trial?
27-01-2011 2:51 PM
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I'm in the same boat as you, ticket posted on the 19th and still no news. Based on this update http://community.plus.net/blog/2011/01/26/plusnet-fibre-trials-update/ it looks like they have 100 either in progress or awaiting a response.
Hopefully we will hear soon

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Re: FTTC Did I get on the Trial?
27-01-2011 3:01 PM
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As long as you made raised the query before we closed the trial (and you can actually get Fibre..) you'll make it.
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
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Re: FTTC Did I get on the Trial?
27-01-2011 3:18 PM
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ty Kelly,
Actually I have had a response (just checked) and it says the pre-order checker is down and that they will try and place an order soon, so fingers crossed
Actually I have had a response (just checked) and it says the pre-order checker is down and that they will try and place an order soon, so fingers crossed

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Re: FTTC Did I get on the Trial?
27-01-2011 5:42 PM
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@Greycut - same here re:'pre-order checker' but nice to know our tickets are being 'actioned' 
Edit: Checked ticket and this was down on 25/1... has it been fixed yet?

Edit: Checked ticket and this was down on 25/1... has it been fixed yet?
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Re: FTTC Did I get on the Trial?
28-01-2011 11:57 AM
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My ticket was updated yesterday (27th) with the same 'system down' reason. I can't believe an ordering system could be down for 3 whole days.
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