[FTTC 80/20] No connection after joining the trial

[#1]

Hi
I've raised a support ticket but as you mentioned it might be better to ask this here. I signed up for the trial on Monday and it must have been activated last night, because now I cannot get online at all (am using my 3G phone to post this). I've tried rebooting my router. The router claims on its status page that is making a successful connection, and shows "Connected" with no errors. All the lights on the router and modem are normal. But when I try to access any Web page (or FTP), I get no data whatsoever, so the page fails to display.
Any thoughts? Nothing has changed in terms of my connection cables, hardware or software configuration this end since I had a happy 40/2 connection last night, so there's nothing wrong with my wiring or hardware...
Thanks in advance!
Tim

[#2]

If the router says connected then the assumption would be it is. If you open a cmd prompt and type
[tt]tracert 212.58.246.90[/tt]
You should see something like
[tt]Tracing route to bbc-vip011.cwwtf.bbc.co.uk [212.58.246.90]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    20 ms    19 ms    20 ms  lo0-central2.ptn-ag01.plus.net [195.166.128.203]
  3    19 ms    18 ms    19 ms  gi2-11-121.ptn-gw01.plus.net [84.92.3.145]
  4    19 ms    18 ms    19 ms  ae3.ptw-cr01.plus.net [195.166.129.32]
  5    19 ms    18 ms    19 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  6    *        *        *    Request timed out.
  7    20 ms    34 ms    20 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
  8    20 ms    23 ms    22 ms  132.185.255.165
  9    20 ms    20 ms    20 ms  bbc-vip011.cwwtf.bbc.co.uk [212.58.246.90]
Trace complete.
[/tt]
Do the packets trace out on to the internet?