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Engineer visit FTTP trial

ejones1
Newbie
Posts: 2
Registered: ‎28-06-2017

Engineer visit FTTP trial

 I was messaged with a provisional engineer appointment of today between 9 and 1 which I confirmed as convenient, however having read other posts on the forum I am now wondering if "provisional" means they may not be coming this morning. How can I confirm if there is an engineer en route to me today? Thanks

2 REPLIES 2
bmc
Hero
Posts: 3,130
Thanks: 980
Fixes: 48
Registered: ‎28-02-2017

Re: Engineer visit FTTP trial

Have you tried logging in to your PlusNet Members page and seeing if there's an open "ticket" on your account.

 

Brian

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Engineer visit FTTP trial

Thanks for your PM

 

It looks like the appointment has been delayed by our suppliers. Apologies that this wasn't communicated out to yourself. I've replied to your ticket with more detail.

 

Let us know if it's not suitable and we'll endeavour to change it to a convenient timeslot for you.

 

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet