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DLM not resetting line stuck on 55000/15000 profile

FIXED
snozski
Grafter
Posts: 50
Thanks: 4
Registered: ‎29-01-2013

DLM not resetting line stuck on 55000/15000 profile

Hi 

 

As per the topic a few weeks ago my line kept dropping a few times (maybe work on box was going on I'm not sure?)    Since then my line has been permanently stuck on 55000/15000 max ,   Please see screenshot. 

The way I thought DLM worked now is it would auto start climbing back up after 10 days but this has not happened,  As you can see my SNR is fine and before this, I had 12 mbit more download and a few mbit more upload. 

 

What's the best way for me to get this sorted ? 

 

Thanks for any help. 

6 REPLIES 6
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: DLM not resetting line stuck on 55000/15000 profile


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LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 491
Fixes: 131
Registered: ‎07-12-2017

Re: DLM not resetting line stuck on 55000/15000 profile

Fix

Hiya @snozski, thanks for getting in touch. I am really sorry for the ongoing issues with your speed.

 

I have tested the line and this is banded so have sent off a request to have this lifted for you. This should happen within the next 72 hours. I'm sorry for the disruption caused in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
snozski
Grafter
Posts: 50
Thanks: 4
Registered: ‎29-01-2013

Re: DLM not resetting line stuck on 55000/15000 profile

Thought as much Smiley  Thanks for the very fast solution.   I'll update in a few days 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,625
Thanks: 10,191
Fixes: 1,606
Registered: ‎21-04-2017

Re: DLM not resetting line stuck on 55000/15000 profile

No problem, let us know how it goes. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
snozski
Grafter
Posts: 50
Thanks: 4
Registered: ‎29-01-2013

Re: DLM not resetting line stuck on 55000/15000 profile

Hi 

 

Just to ask when the banding is removed will I need to reset the connection myself it will it reset itself? Smiley

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,625
Thanks: 10,191
Fixes: 1,606
Registered: ‎21-04-2017

Re: DLM not resetting line stuck on 55000/15000 profile

No problem and thanks for getting back to us @snozski 

It should reset itself Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet