cancel
Showing results for 
Search instead for 
Did you mean: 

Could somone please check my profile?

FIXED
pentwyn
Grafter
Posts: 41
Thanks: 6
Registered: ‎31-07-2007

Could somone please check my profile?

Hello,

I had FTTP installed a couple of days ago, and @Gandalf kindly set me up on the Unlimited Fibre Extra product.

However, my connection looks more like it's a 40/20 rather than 80/20 profile. Uploads are reaching the high teens, but downloads at stuck at mid 30's. I've checked this directly into the Plusnet hub.

Although this is still a massive improvement on my previous ADSL, I'd like to make sure everything is set up OK.

If someone could check this for me I'd be very grateful.

 

Thanks

Rhys

 

6 REPLIES 6
MisterW
Superuser
Superuser
Posts: 12,504
Thanks: 4,208
Fixes: 313
Registered: ‎30-07-2007

Re: Could somone please check my profile?

but downloads at stuck at mid 30's.

Wireless or wired connection ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

pentwyn
Grafter
Posts: 41
Thanks: 6
Registered: ‎31-07-2007

Re: Could somone please check my profile?

Wired connection. Laptop straight in to the Plusnet hub.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,221
Thanks: 9,865
Fixes: 1,551
Registered: ‎21-04-2017

Re: Could somone please check my profile?

Fix

Hello Rhys.

 

Everything looks OK from this side, the order I placed to upgrade your service completed at about 1am on the 2nd.

Can you try powering off the ONT and router for about 10 seconds and then retest your speed?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
pentwyn
Grafter
Posts: 41
Thanks: 6
Registered: ‎31-07-2007

Re: Could somone please check my profile?

Hi Anoush

Thanks for the quick reply. I'm at work today, but will try the reboots when I get home.

Thanks

Rhys

pentwyn
Grafter
Posts: 41
Thanks: 6
Registered: ‎31-07-2007

Re: Could somone please check my profile?

Wahey! Rebooted the ONT, and now getting full steam ahead (75.83 down, 16.77 up)

Why didn't I think of that, eh?    😉

 

Thanks again Anoush.

 

Rhys

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,221
Thanks: 9,865
Fixes: 1,551
Registered: ‎21-04-2017

Re: Could somone please check my profile?

Yay!
No problems. Smiley
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet