Confused why Full Fibre is not available to me.

[#1]

I had an email from openreach back in Feb saying Ultrafast Full Fibre is now available at my address and about a month later had a similar email from PlusNet. I have only just got around to upgrading but the Full Fibre option is not available to me on the PlusNet website, or any other ISP website. The strange thing is, a few of my neighbours have recently upgraded to Full Fibre and of the 7 houses on my street I am the only one who doesn't have an option to upgrade. So I think either there is an error somewhere in regards to my address or perhaps there is no remaining capacity now that my neighbours have upgraded? I notice that I have another email from openreach in Oct saying "You might have seen our vans in your area as our engineers are working to upgrade our broadband network to Full Fibre. Our plans to build to this property aren't confirmed yet, but they could be soon." so maybe my house has been removed from the list for some reason. Any idea who I should contact to resolve this or find out the reason? I called PlusNet customer service but they were clueless.

[#2]

@T1m0thy Could you post (as an attachment) the full output from here: https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome , obscuring your address, please?

[#3]

The easiest fix here might be to call COTS explain your situation and ask them to raise a database check with BTOR...

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Call this number 0800 432 0080 and press 2 and it takes you straight to a Sales/COT advisor. You get two simple options of 'are you an existing member' or 'are you new'.

Open

• 8am - 8pm Monday to Friday
• 9am - 7pm Saturday
• 9am - 6pm Sunday

[#4]

@jab1 I've attached the output, many thanks

[#5]

Cheers, @T1m0thy . Just to confirm that @Townman 's suggestion is worthwhile, can you do the same for one of the houses who appear to have FTTP?

[#6]

@jab1 thanks I will give @Townman's suggestion a go too. Attached is the output for my neighbour.

[#7]

Good idea, @T1m0thy , but be aware that if your connection is the same as your neighbour (part DIG), your installation could take a while if any work is needed  outside your property boundary - on public/council  land, for instance)

[#8]

@T1m0thy 

It does look like it's a database error. PN staff can request OR to do a ORDI (OpenReach Database Integrity) check.

What does the OR site say for your house - www.openreach.co.uk

Brian

[#9]

@T1m0thy 

Do the houses in your street have sequential numbers or names? Named properties are more likely to have problems due to differences between the original BT and current Openreach registered addresses.