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Cease phone line but keep FTTP?

FIXED
FakeJake
Grafter
Posts: 35
Thanks: 9
Registered: ‎29-06-2017

Cease phone line but keep FTTP?

Hello,

 

I believe I am out of contract. Would it be possible to terminate the phone line but keep FTTP? 

I've never had a phone plugged in so it’s a waste of money!

 

Many thanks

4 REPLIES 4
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Cease phone line but keep FTTP?

Hi there, yes that should be possible. The best thing to do is give our customer options team a call on 0800 432 0200. - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: Cease phone line but keep FTTP?

Fix

@FakeJake just providing an alternative, I've opened a support ticket on your account Here where you can request this online. If you can reply to the ticket with confirmation, we'll get your phone service removed. Hope this helps. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
FakeJake
Grafter
Posts: 35
Thanks: 9
Registered: ‎29-06-2017

Re: Cease phone line but keep FTTP?

SmileyThank you for getting this sorted 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: Cease phone line but keep FTTP?

No problem @FakeJake feel free to let us know if you need help with anything else.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet