Cancelling phone line
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Cancelling phone line
12-03-2019 3:02 PM
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Now that we have FTTP, we wish to cancel our phone line as we no longer need it. We understand there has to be a ticket raised, could somebody advise us on how this is done?
Re: Cancelling phone line
12-03-2019 3:19 PM - edited 12-03-2019 3:19 PM
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I suspect a Moderator will be along in due course and move this to the Fibre to The Premises Trial forum.
You've done the right thing in posting. As the FTTP service is not incorporated into PlusNet systems it's best to ask on here to get one of the FTTP trained staff to respond. They'll create a ticket which you will need to respond to to confirm things.
If you are still in contract there nay be cancellation charges for the phone line and there is a £2.50 surcharge for internet only.
Brian
Re: Cancelling phone line
12-03-2019 3:25 PM
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Thanks Brian, hopefully this will get picked up and we can get things rolling.
Re: Cancelling phone line
12-03-2019 4:39 PM
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Re: Cancelling phone line
17-03-2019 3:48 PM
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Re: Cancelling phone line
17-03-2019 10:10 PM
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No problem. We had a quick response and a ticket was raised by one of the team who saw the post on here and it all seems to be going smoothly for the date that we requested. Good luck.
Re: Cancelling phone line
18-03-2019 11:35 AM
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Hi @josewick, thanks for your post.
As I've been unable to locate an account associated with your Community account, can you please PM me the username?
As soon as I've gotten that I'll be able to raise the ticket you're in need of.
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