Cancelling phone line

[#1]

Now that we have FTTP, we wish to cancel our phone line as we no longer need it. We understand there has to be a ticket raised, could somebody advise us on how this is done?

[#2]

@thd 

I suspect a Moderator will be along in due course and move this to the Fibre to The Premises Trial forum.

You've done the right thing in posting. As the FTTP service is not incorporated into PlusNet systems it's best to ask on here to get one of the FTTP trained staff to respond. They'll create a ticket which you will need to respond to to confirm things.

If you are still in contract there nay be cancellation charges for the phone line and there is a £2.50 surcharge for internet only.

Brian

[#3]

Thanks Brian, hopefully this will get picked up and we can get things rolling.

[#4]

Hi @thd

Thanks for getting in touch. I have created a support ticket on your account regarding this.

If you could please get back in touch through this link so we can get this looked into.

[#5]

Sorry to hijack but is there any update on this? As I am planning of doing the same thing. Thanks

[#6]

No problem. We had a quick response and a ticket was raised by one of the team who saw the post on here and it all seems to be going smoothly for the date that we requested. Good luck.

[#7]

Hi @josewick, thanks for your post.

As I've been unable to locate an account associated with your Community account, can you please PM me the username?

As soon as I've gotten that I'll be able to raise the ticket you're in need of.