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Cancelling my phone service at Plusnet

gavcuk
Grafter
Posts: 52
Thanks: 8
Registered: ‎16-11-2017

Cancelling my phone service at Plusnet

Please note I have started the wheels turning on porting my phone number to a VoIP provider.

I know you like to be told so you can ensure my FTTP service doesn’t get cancelled in the process.

I understand I will be charged £2.50pm extra.

Gavin Culverhouse
6 REPLIES 6
bmc
Hero
Posts: 3,264
Thanks: 1,037
Fixes: 49
Registered: ‎28-02-2017

Re: Cancelling my phone service at Plusnet

@gavcuk 

You've done the right thing in posting here to be on the safe side. Once you get a date for the move you should also post this so the FTTP staff know when to double check your account's OK.

 

Other than keeping an eye on your internet connection on the day there's nothing else to do.

 

Brian

 

 

 

 

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,576
Thanks: 10,298
Fixes: 1,600
Registered: ‎21-04-2017

Re: Cancelling my phone service at Plusnet

Thanks for letting us know Gavin.

We've not received any notifications yet to port your number away from us.

If you can let us know when your VOIP provider has a port date we'll check back on that date.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
gavcuk
Grafter
Posts: 52
Thanks: 8
Registered: ‎16-11-2017

Re: Cancelling my phone service at Plusnet

Confirmed for June 1st
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,576
Thanks: 10,298
Fixes: 1,600
Registered: ‎21-04-2017

Re: Cancelling my phone service at Plusnet

Thanks Gavin. I've provided a refund to cover your unused phone subscription charges, and changed your account type appropriately to reflect your broadband only package.

I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
gavcuk
Grafter
Posts: 52
Thanks: 8
Registered: ‎16-11-2017

Re: Cancelling my phone service at Plusnet

Perfect. Thank you
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,576
Thanks: 10,298
Fixes: 1,600
Registered: ‎21-04-2017

Re: Cancelling my phone service at Plusnet

No problems at all.

Let us know if you need any further assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet