Cancelling my phone service at Plusnet
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Cancelling my phone service at Plusnet
21-05-2018 1:51 PM
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I know you like to be told so you can ensure my FTTP service doesn’t get cancelled in the process.
I understand I will be charged £2.50pm extra.
Gavin Culverhouse
Re: Cancelling my phone service at Plusnet
22-05-2018 2:47 PM
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You've done the right thing in posting here to be on the safe side. Once you get a date for the move you should also post this so the FTTP staff know when to double check your account's OK.
Other than keeping an eye on your internet connection on the day there's nothing else to do.
Brian
Re: Cancelling my phone service at Plusnet
23-05-2018 2:20 PM
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Thanks for letting us know Gavin.
We've not received any notifications yet to port your number away from us.
If you can let us know when your VOIP provider has a port date we'll check back on that date.
Re: Cancelling my phone service at Plusnet
27-05-2018 4:35 PM
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Re: Cancelling my phone service at Plusnet
06-06-2018 9:01 AM
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Thanks Gavin. I've provided a refund to cover your unused phone subscription charges, and changed your account type appropriately to reflect your broadband only package.
I hope this helps.
Re: Cancelling my phone service at Plusnet
06-06-2018 9:36 AM
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Re: Cancelling my phone service at Plusnet
06-06-2018 11:06 AM
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