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Cancelling landline and call plan

Taw2707
Hooked
Posts: 8
Registered: ‎06-09-2018

Cancelling landline and call plan

I using Plusnet FTTP but want to cancel the landline and call plan. Obviously, I want to keep the broadband.

Can anyone help with this please?

thanks 

Trevor

9 REPLIES 9
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Cancelling landline and call plan

Hey @Taw2707,

Thanks for getting in touch with us.

We are able to do this, if you could PM me with a convenient time/date/number to catch you on and we can get a callback with our Customer Options team arranged.

 

Thanks.

RealAleMadrid
Aspiring Hero
Posts: 2,738
Thanks: 1,414
Fixes: 59
Registered: ‎07-07-2009

Re: Cancelling landline and call plan

@Mads I am not certain that the customer options team are competent to deal with this, very few know about  the FTTP trial and what usually happens is the phone line component is cancelled resulting in the FTTP broadband also going down the tubes. Unless you can arrange a call from someone experienced in dealing with this type of request, things could go horribly wrong. The ultimate solution is to call for the services of the wizard @Gandalf who will know exactly what needs to be done.Smiley

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Cancelling landline and call plan

Hi there, 

 

@Gandalf is on leave off on his wizardly travels to far off lands again but I can see to this for you. I don't have a wand or magical powers but I do have a lengthy beard and the know-how to get this done without catastrophe!

 

I've added a ticket to your account outlining what we need to do: https://www.plus.net/wizard/?p=view_question&id=194525206

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Taw2707
Hooked
Posts: 8
Registered: ‎06-09-2018

Re: Cancelling landline and call plan

Hi Adam

Thanks for taking up my issue. I cannot find the ticket. I have looked in the wizard and saw what I thought was an old ticket and closed it. Sorry about this but would you please post the ticket again.

thanks

Trevor

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Cancelling landline and call plan

Hi Trevor, it should be accessible directly from the link in my last reply. You might want to try logging into the website first then clicking on that link again. 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Taw2707
Hooked
Posts: 8
Registered: ‎06-09-2018

Re: Cancelling landline and call plan

 

Help Assistant

Ask a question

There was an error

We were unable to access your ticket information.

View wizard

 

hi Adam - this message is displayed when I press the link.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Cancelling landline and call plan

Hmm, that's odd, lets try again....

 

https://www.plus.net/wizard/?p=view_question&id=194530863

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Taw2707
Hooked
Posts: 8
Registered: ‎06-09-2018

Re: Cancelling landline and call plan

Hi Adam

Ok now. Have got the ticket and replied.

Trevor

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Cancelling landline and call plan

Cheers, I'll set a reminder and will confirm when it's all been seen to on the due date. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team