Cancelling landline and call plan
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Cancelling landline and call plan
26-09-2019 1:23 PM
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I using Plusnet FTTP but want to cancel the landline and call plan. Obviously, I want to keep the broadband.
Can anyone help with this please?
thanks
Trevor
Re: Cancelling landline and call plan
26-09-2019 4:00 PM
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Hey @Taw2707,
Thanks for getting in touch with us.
We are able to do this, if you could PM me with a convenient time/date/number to catch you on and we can get a callback with our Customer Options team arranged.
Thanks.
Re: Cancelling landline and call plan
26-09-2019 9:28 PM
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@Mads I am not certain that the customer options team are competent to deal with this, very few know about the FTTP trial and what usually happens is the phone line component is cancelled resulting in the FTTP broadband also going down the tubes. Unless you can arrange a call from someone experienced in dealing with this type of request, things could go horribly wrong. The ultimate solution is to call for the services of the wizard @Gandalf who will know exactly what needs to be done.
Re: Cancelling landline and call plan
27-09-2019 10:23 AM
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Hi there,
@Gandalf is on leave off on his wizardly travels to far off lands again but I can see to this for you. I don't have a wand or magical powers but I do have a lengthy beard and the know-how to get this done without catastrophe!
I've added a ticket to your account outlining what we need to do: https://www.plus.net/wizard/?p=view_question&id=194525206
Re: Cancelling landline and call plan
27-09-2019 11:10 AM
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Hi Adam
Thanks for taking up my issue. I cannot find the ticket. I have looked in the wizard and saw what I thought was an old ticket and closed it. Sorry about this but would you please post the ticket again.
thanks
Trevor
Re: Cancelling landline and call plan
27-09-2019 11:38 AM
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Re: Cancelling landline and call plan
27-09-2019 12:20 PM
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There was an error
We were unable to access your ticket information.
hi Adam - this message is displayed when I press the link.
Re: Cancelling landline and call plan
27-09-2019 12:31 PM
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Hmm, that's odd, lets try again....
Re: Cancelling landline and call plan
27-09-2019 12:50 PM
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Hi Adam
Ok now. Have got the ticket and replied.
Trevor
Re: Cancelling landline and call plan
27-09-2019 2:18 PM
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