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Can only connect with setup@plusdsl.net

FIXED
tombarkerphoto
Newbie
Posts: 2
Registered: ‎01-07-2018

Can only connect with setup@plusdsl.net

So just encountered an issue where i've changed from using an Apple airport to connect to my plus net service through WAN to using the plus net router (I'm pretty sure it's the latest one). Anyway when I attempt to connect through PPP the plus net router will not connect with my username (username@plusdsl.net) and password - and yes i've checked the password is correct! If I switch the router configuration round to using the airport then that will connect with PPP with no issues... the only way i've been able to make the plus net router connect is by using setup@plusdsl.net but then I can only access the plus.net website.

 


Any ideas how I can get the plus.net router online?

Cheers,

Tom

7 REPLIES 7
notmyname
Rising Star
Posts: 133
Thanks: 36
Fixes: 1
Registered: ‎20-03-2016

Re: Can only connect with setup@plusdsl.net

Not sure what would be causing that, but I'd recommend editing out your username from your post Tom Smiley
dvorak
Moderator
Moderator
Posts: 28,845
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Registered: ‎11-01-2008

Re: Can only connect with setup@plusdsl.net

Just trying to clarify your setup.

You had:
airport -> vdsl modem -> phone socket

now:
Hub one -> vdsl modem -> phone socket

Is that correct?
If so you don't need to plug your hub one into the mode, it already has a vdsl modem in it and you can connect that straight to the phone socket. I'd try that.

You can check your model of router here https://www.plus.net/help/broadband/router-setup-guides/
Customer / Moderator
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tombarkerphoto
Newbie
Posts: 2
Registered: ‎01-07-2018

Re: Can only connect with setup@plusdsl.net

I'm on the trial for FTTP (fibre to the premises) so we have an ONT that connects to the router, my setup is:

 

Hub One ->ONT 

I've checked with plus.net and it turns out my account has been ceased for some reason...... having to call up tomorrow to resolve it but hopefully will be back online soon after!

dvorak
Moderator
Moderator
Posts: 28,845
Thanks: 6,417
Fixes: 1,466
Registered: ‎11-01-2008

Re: Can only connect with setup@plusdsl.net

Moderators Note.
Moved to FTTP trial as it's an FTTP connection.
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plusnettony
Plusnet Staff
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Posts: 2,188
Thanks: 48
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Registered: ‎24-07-2014

Re: Can only connect with setup@plusdsl.net

Fix

Really sorry to see that this has happened. You don't appear to have been ceased. I believe I've fixed it for you. Give it a try, maybe reboot the router, and you should be online.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Rachanna
Newbie
Posts: 1
Registered: ‎13-06-2019

Re: Can only connect with setup@plusdsl.net

I’m having the same issue!
Jubby
All Star
Posts: 626
Thanks: 111
Fixes: 31
Registered: ‎06-08-2018

Re: Can only connect with setup@plusdsl.net

Hi @Rachanna and welcome to the forums!

 

Please accept my apologies for the issue with your broadband service.


After testing the line, I can now see that you have since connected the service. The connection is stable and operating within the estimated speed.

 

Feel free to get back in touch if we can be of any assistance.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional