Can only connect with setup@plusdsl.net
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01-07-2018 5:53 PM - edited 01-07-2018 6:10 PM
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So just encountered an issue where i've changed from using an Apple airport to connect to my plus net service through WAN to using the plus net router (I'm pretty sure it's the latest one). Anyway when I attempt to connect through PPP the plus net router will not connect with my username (username@plusdsl.net) and password - and yes i've checked the password is correct! If I switch the router configuration round to using the airport then that will connect with PPP with no issues... the only way i've been able to make the plus net router connect is by using setup@plusdsl.net but then I can only access the plus.net website.
Any ideas how I can get the plus.net router online?
Cheers,
Tom
Fixed! Go to the fix.
Re: Can only connect with setup@plusdsl.net
01-07-2018 6:00 PM
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Re: Can only connect with setup@plusdsl.net
01-07-2018 7:15 PM
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You had:
airport -> vdsl modem -> phone socket
now:
Hub one -> vdsl modem -> phone socket
Is that correct?
If so you don't need to plug your hub one into the mode, it already has a vdsl modem in it and you can connect that straight to the phone socket. I'd try that.
You can check your model of router here https://www.plus.net/help/broadband/router-setup-guides/
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Can only connect with setup@plusdsl.net
01-07-2018 7:23 PM
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I'm on the trial for FTTP (fibre to the premises) so we have an ONT that connects to the router, my setup is:
Hub One ->ONT
I've checked with plus.net and it turns out my account has been ceased for some reason...... having to call up tomorrow to resolve it but hopefully will be back online soon after!
Re: Can only connect with setup@plusdsl.net
01-07-2018 7:30 PM
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Moved to FTTP trial as it's an FTTP connection.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
02-07-2018 5:17 PM
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Re: Can only connect with setup@plusdsl.net
13-06-2019 10:59 PM
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Re: Can only connect with setup@plusdsl.net
14-06-2019 11:25 AM
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Hi @Rachanna and welcome to the forums!
Please accept my apologies for the issue with your broadband service.
After testing the line, I can now see that you have since connected the service. The connection is stable and operating within the estimated speed.
Feel free to get back in touch if we can be of any assistance.
Thank you.
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