I'll be going through the tickets over the weekend so will pick it up then for you. The Netgear DG834 series of routers isn't compatible with FTTC. FTTC needs a router with an Ethernet WAN port rather than a DSL port. Most cable routers like the Netgear WNR1000 router we're supplying work fine but most ADSL routers won't work. Happy to send the WNR1000 for free.
Enterprise Architect - Network & OSS