Broadband slow and unstable, multiple drop outs

[#1]

@Aitch21  are you connected via WiFi or cable?

Is it just the WiFi connections you are having issues with?

Have you considered another/better router? You can pick up a BT HH6 for less than £20 from eBay?

[#2]

it's an idea but I would like to know if it is the router first.

[#3]

This is the wlan report from the laptop... from 16:33 to 16:56Three days

[#4]

@Aitch21 I don't know which/what program that is, but as I read it, your computers network adapter is either faulty or wrongly configured. What operating system is on your laptop?

[#5]

It's the output from a windows command "netsh wlan show wlanreport" . It logs connections etc. 

I'm pretty sure it's not this laptop because:

• The network problems occur on multiple devices: laptops; phones; tv;...
• The laptop works fine elsewhere
• Re-setting the router solves the problem, for a while, on all devices

[#6]

@Aitch21 OK. W10, I assume? Not something I have used, maybe because I have had no need, or I have gone about in in another way, and as my main machine is now a Linux one, many 'Windows' things are being forgotten.

From your other comments, I'm inclined to not comment further, but leave it to more network-aware Community members to suggest ways of resolving the problem. I will however, continue to watch this topic and if I think I can help, jump in.

[#7 · Accepted solution]

Good morning @Aitch21 

Apologies for the delayed response, wasn't in yesterday. I'll pop a visual radius and KBD test below which aren't showing any faults on the line itself. The odd drop outs can be seen. though you have mentioned that you've been resetting the router, which is likely the cause.

Thankfully though, this hasn't affected the DLM profile, yet. I've noted that you've been using the same router for a number of years now, and I'm thinking that this could be the source of your problems. Given the contractual situation on the account though, which I won't go into specifically on here, I wouldn't be able to simply send out a new one. You can either purchase your own third party one, or give our Customer Options Team a call on 0800 013 2632 to discuss your contract, you'll also be able to request a new router.

KBD

GEA Test Detail
Circuit ID	NA	Service ID

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	40.0 Mbps
Upstream Speed	10.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	143.3
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2021-09-06T08:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	39.9 Mbps	39.9 Mbps	39.9 Mbps
Up Stream Line Rate	9.9 Mbps	9.9 Mbps	9.9 Mbps
Up Time	741.0 Sec	900.0 Sec	899.5 Sec
Retrains	0.0	3.0	0.0

[#8]

Thanks @adam945 , I've had word with the team and they are sending me a new router - hopefully that will sort our the problem - I'll let you know.

Thanks also to @jab1 and others for all your help.

[#9]

Ah great stuff, hope that sorts things out for you, thanks for letting us know.