Showing results for 
Search instead for 
Did you mean: 

Broadband service ID

Posts: 1
Registered: ‎21-01-2023

Broadband service ID

I want to carry out a speed test for my full fibre broadband, but can't do the full additional diagnostic test, as this requires a broadband service ID.

I used to be able to put in my phone number, but since upgrading to full fibre, don't have this any longer.


Where can i find my broadband service ID?

Seasoned Hero
Posts: 5,032
Thanks: 2,576
Fixes: 13
Registered: ‎17-05-2013

Re: Broadband service ID


Otherwise known as 'BBEU', I don't think you can find it anywhere on your Member Centre pages, you need to request it from a staff member on here (for example).  Hopefully a member of the help team will see your post and provide it to you privately via a ticket, although that might not happen during the weekend.

Plusnet Help Team
Plusnet Help Team
Posts: 333
Thanks: 128
Fixes: 25
Registered: ‎01-12-2020

Re: Broadband service ID

Hi @constanced


I've sent across an email with the BBEU on, you'll be able to use this to run speed tests Smiley


- Curtis, Plusnet Sheffield

 Curtis Smith
 Plusnet Help Team