Broadband is dropping when it’s windy and rainy.

[#1]

Whenever it’s windy and/or rainy, my broadband drops for a few minutes.
Today I have lost the connection in excess of 20 times which is hugely inconvenient as I’m working from home.
Right now I’m posting this using data on my phone.
What can be done?

[#2]

@Sarara  Welcome to th foum.

You should report a fault on https://faults.plus.net

[#3]

Thanks for the faults link, fingers crossed

[#4]

Hi @Sarara, thanks for getting in touch and I'm sorry to hear your connection has been dropping as of recent. When testing over your connection from this side I can see the mass amount of drops you've been having as seen by the graph below which certainly hints something is out of place somewhere.



When testing your line this side we do look ot be picking up a potential fault of:
Test Result: Fail - Fault located at customer apparatus
Description: FAULT - Loop (Rectified)

This points towards something internal being behind the drops potentially and in which case we'd recommend first of all running through a few checks your side that will rule a number of things out that could be behind this.

I'd recommend starting with basic checks here: http://goo.gl/p2tpvL

And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here:
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

Let us know how it goes as if the drops look to persist we'll happily help progress this further for you.

[#5]

It became less bad (but not perfect) then started dropping out repeatedly this afternoon, when the weather was quite ambient.
This evening it’s been a nightmare with the router light going green as well as the usual orange.
I have already tried unplugging/resetting and it makes no difference. The Ethernet connection is fine. I don’t know what else I can do and I have had a really poor service for months.
How can I get this sorted out?

[#6]

@Sarara Did you carry out the tests recommended by @BD ?

[#7]

Thank you for the link but it won’t let me sign in. Will try calling as this is too frustrating.

[#8]

Yes I did

[#9]

OK. In which case they should pick this up again.

[#10]

Hey @Sarara

Thanks a lot for confirming that you've gone through the troubleshooting steps sent across by @BD - I'm sorry to hear that the issue is ongoing.

No need to call in, I've just created a ticket on your account, which we'll need you to respond to prior to raising this issue with Openreach. Please have a read and give me a nudge on here once you've responded, I'll then get the fault raised.

[#11]

Thanks Adam- I’ve just sent you a message

[#12 · Accepted solution]

Fab thanks a lot for doing that.

It looks like one of my colleagues has beaten me to it, and an engineer visit has now been arranged for 16/11/2021 PM - so anytime between 1PM and 6PM.

Hopefully all goes well on the day, and your connection becomes a lot more stable, if you are having any further issues though, please do feel free to reach out.

[#13]

Update: the engineer came and sorted everything. Nice guy and, even better, I’ve had a stable signal ever since.
Many thanks

[#14]

Thanks for the update @Sarara

I'm glad to see the engineer fixed your connection for you.‌‌If you'd like to pass your thanks onto the engineer, I'd recommend heading over Here.