Broadband Keeps Disconnecting 2-5 Times Per Day for the Last Few Months

[#1]

No problem, Matt, that's the best way to post them anyway. I think they prove that this is  a BT/OR issue, so my suggestion is that you kick PN and ask them to get an OR engineer to check - probably somewhere between the exchange and the VDSL cab, but definitely before it gets anywhere near your premises.

[#2]

Thanks for your advice! I'll let PlusNet know what you've said when they create a new ticket for me. Could I ask what you think the problem is and how you found it out from the screenshots? I don't really know a whole lot about troubleshooting broadband problems but I wouldn't mind learning more about it, to be honest. My knowledge is more around software development rather than networking and things.

Thanks again for the help,

Matt

[#3]

Dead easy answer to that - your WAN logs showed lots of PPP/DSL drops, i.e. you were loosing connection to the wider network. My knowledge, such that is, is from years of being on these forums and picking things up, plus my 40+ years of actually using computers in real-world scenario's.

[#4]

Fair enough! Yeah, I did notice where it says it's down after so many minutes of uptime. Just wondered if there was anything else, was probably just me trying to overcomplicate things! I like to know what everything does but I suppose in reality you only need to know the main bits for most problems. Thanks for the help though!

[#5]

 Hiya @MattDeakin, thanks for getting back to us. I am really sorry that you are still having issues with the service and for the problems this causes.

I have created a new fault ticket here: https://www.plus.net/wizard/?p=view_question&id=221645380 and if you can please reply on the ticket with your availability giving us a nudge here once done, we can get that progressed for you.