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Back of FTTP ONT broken since installation - how to get replacement?

FIXED
diatomdeb
Grafter
Posts: 36
Thanks: 10
Registered: ‎03-02-2008

Re: Back of FTTP ONT broken since installation - how to get replacement?

Ha ha, that's good to know. The wall is actually in much better shape than the ONT box and fully painted already so no problem there 😁

diatomdeb
Grafter
Posts: 36
Thanks: 10
Registered: ‎03-02-2008

Re: Back of FTTP ONT broken since installation - how to get replacement?

I will do, thanks!

diatomdeb
Grafter
Posts: 36
Thanks: 10
Registered: ‎03-02-2008

Re: Back of FTTP ONT broken since installation - how to get replacement?

Hi Gandalf - just to let you know the engineer has just been and replaced the old box with a lovely brand new one, all working perfectly without the aid of sticky fixers 😁 Thanks so much again for your help with this, much appreciated! 😊

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,577
Thanks: 10,298
Fixes: 1,600
Registered: ‎21-04-2017

Re: Back of FTTP ONT broken since installation - how to get replacement?

Hi @diatomdeb 

Awesome. Cheers for the post back. I'm glad to see the engineer replaced the box for you. Thumbs_Up

Let me know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet