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Account cancelled - But I didn't ask

FIXED
Thaelvyn
Newbie
Posts: 3
Registered: ‎30-01-2018

Account cancelled - But I didn't ask

Hi,

 

 

I have just received a few emails from plusnet thanking me for cancelling my account.... Which I have never done. It seems someone got confused between a cancellation of the phone line 2 months ago, when I switched to the FTTP Trial and decided to cancel everything now (why oh why?).

I have tried to talk to an agent on chat, but he didn't seem very clued up. He told me to call and ask for re-activation. However, I wanted to check first with @Gandalf if he can intervene and fix this before it's too late...

 

Thanks,

Thaelvyn.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,339
Fixes: 1,603
Registered: ‎21-04-2017

Re: Account cancelled - But I didn't ask

Fix

Hi Thaelvyn.

Sorry to see how this has been handled on your account.

I'll be passing feedback on internally where appropriate.

 

The good news is that your FTTP asset remains intact, so I'm reactivating your account now.

You should be able to connect in a moment.


EDIT: Is your service working now?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet