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Migration/Regrade Question

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Migration/Regrade Question

I am currently on a 512K package and looking to migrate to PlusNet (Broadband Plus as I do not use P2P). My line (60dB attenuation, SNR 12dB) is probably just at the limit for 1Mb let alone 2Mb. If I migrate and then ask for a regrade do Plusnet check for both 1 and 2 Mb? If the tests fail, do I still get charged the regrade fee?
3 REPLIES
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Migration/Regrade Question

You have two options when you migrate in - you can wait for PN to put in another order to have you upgraded for free, this is likely to be a while away yet though

or you can pay £14.99 to have your line regraded to the fastest it will support, be that 1 or 2 MB if the regrade fails you are not charged (or it is refunded not sure which)
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Migration/Regrade Question

Thanks - decided to bite the bullet and go for it.
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Migration/Regrade Question

The £14.99 is billed when the re-grade is requested and then refunded if it fails.

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