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How long does a migration take? 20+ days?

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How long does a migration take? 20+ days?

I put in an order to migrate on the 10th of June, They set the date of migration for the 17th. That was over 20 days ago and I have seen no progress on my migration.

Called plusnet on the 20th and it wasnt until i called that they put a cease order on my old account, however three days later the order had still not been placed. Whenever I call they tell me to monitor the order through the ticketing system but I have seen zero action taken.

Been sat in my flat without internet for over 2 weeks now and my patience is beginning to wear thin, specially since im still paying for a service I cant even access.

Anyone tell me if this is normal?
2 REPLIES
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How long does a migration take? 20+ days?

Hi I'm a little confused, but are you migrating away from PN or too Plus Net?
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How long does a migration take? 20+ days?

Sorry, just me not being clear, moving house. So not migrating as such but just moving my plusnet from one house to another, cease and reprovision. Got a reply from plusnet yesterday. They have set a reprovision for the 1st of July and are going to credit me for the down time. So I guess I'll have to wait till the 1st of July to see if my wildest fantasies come true.