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FREE (?) activation - advice please!

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FREE (?) activation - advice please!

Hi

I'm migrating from Virgin (or hoping to do so when the trial begins tomorrow). I inderstood that migration was free and that there were no activation charges. However, when looking at the progress of my order, I noticed that when the line is activated, it states that there is a charge of £70.50 - I was not told about this when I signed up... :shock:

My concern is that my mother let me use her debit card (I'm waiting for my new credit card) for the inital £14.99 payment, and I am worried that they will deduct £70.50 from her account. I have been told that the direct debit is active, so what will happen (I can't really afford the extra payment...) Sad

Thanks.
1 REPLY
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FREE (?) activation - advice please!

Give Customer Service a ring you should not pay anything to migrate. I assume the £14.99 that you are going to pay is for a speed upgrade.

Regards


Steve