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Customer Support

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Customer Support

Is Plus net customer support based in the UK or has it gone off shore the same way as some other ISP providers customer support?
3 REPLIES
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Customer Support

It's based in the UK (in Sheffield).
Some have suggested that if it was outsourced it may improve Wink
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Customer Support

I doubt that my ISP V21 support at week ends is outsourced and I hate it when companies do that, half the time one can't make them understand what you are trying to resolve. Sad
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Customer Support

As I said, no PlusNet support is outsourced, at weekends or any other time. I also don't believe they have any intentions to do so.

That said I've never had any problems with outsourced support that has been setup and is run properly.

I have on the other hand had plenty of problems with PlusNet support, not least in the comprehension and communication departments Wink