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waiting for profile to be updated

shoecake
Newbie
Posts: 4
Registered: 14-10-2010

waiting for profile to be updated

My ADSL was upgraded to FTTC on Friday morning, | have waited the 24 hours for my speed profile to be changed, but it is still at ADSL speeds.Can someone please take a look at ticket #41916252 , thanks
Patrick
9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: waiting for profile to be updated

Sorted, FYI we should be setting the profiles up ready before installations complete now so sorry if this was missed.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
shoecake
Newbie
Posts: 4
Registered: 14-10-2010

Re: waiting for profile to be updated

great, thanks
anonymous
Newbie
Posts: 2
Registered: 09-05-2011

Re: waiting for profile to be updated

Quote from: _Adam_Walker_
Sorted, FYI we should be setting the profiles up ready before installations complete now so sorry if this was missed.

I had my FTTC upgrade done by OpenReach on Friday but my profile is still set to 2M.  Could someone look at mine please?
Ticket number is 41819010. 
Thanks.
anonymous
Newbie
Posts: 2
Registered: 09-05-2011

Re: waiting for profile to be updated

Quote from: anonymous
Quote from: _Adam_Walker_
Sorted, FYI we should be setting the profiles up ready before installations complete now so sorry if this was missed.

I had my FTTC upgrade done by OpenReach on Friday but my profile is still set to 2M.  Could someone look at mine please?
Ticket number is 41819010. 
Thanks.

Ignore my note: contacted support via Twitter and they did it straight away Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: waiting for profile to be updated

As mentioned our provisioning team have changed their working practice so we don't need to update profiles any more.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Frogger
Grafter
Posts: 113
Registered: 19-09-2007

Re: waiting for profile to be updated

Obviously not everyone is following the revised process described by Adam, I had FTTC installed on 16th, BT Profile is 38717 and tody 18th, my Plusnet profile is stuck at 1.75Mbps.
Ticket #41908320 contains all details.
Can someone poke the provision team, Please.
Thanks
Colin
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: waiting for profile to be updated

Hi Frogger,
I've changed that for you now. You should see the increase very soon.
Jojo Smiley
Frogger
Grafter
Posts: 113
Registered: 19-09-2007

Re: waiting for profile to be updated

Great Jo... Thanks
Plusnet are Magic... due to the personal service we get.
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: waiting for profile to be updated

Thanks frogger, I'll let Jojo know you said that Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team