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trial so far

devil5882
Grafter
Posts: 80
Registered: 27-01-2012

trial so far

2 days in and ive seen huge improvement in upload but download not changing much does it take time?
39 REPLIES
sjmartin60
Dabbler
Posts: 16
Registered: 14-03-2012

Re: trial so far

Your speeds are twice as good as mine down and 3 times better up Sad
willm888
Dabbler
Posts: 18
Registered: 11-05-2012

Re: trial so far

Firstly, what does BT suggest you can receive
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
Now check what your profile is here:
http://www.speedtester.bt.com/.  Use the FTTC diagnostics test and see what the IP profile for your line is.  The max download is something like 77500kbps and 20000upload (It would appear that your upload profile is already topped out though with speeds like that)
If not then it's likely that this is close to the max you can receive (although as it's only been on for a short time it may still be finding the stable connection speed)
If this is at the max then there's a few options:
Try rebooting the modem since some have reported this updates the download sync speed, alternatively look here as I had a very similar issue.
http://community.plus.net/forum/index.php/topic,104691.0.html
Any idea of the cable length from you to the cabinet?
I was told to wait 10 days but, tbh, found that, once I'd changed my router, my speeds were immediately up to the profile.  I do know, however, that my max rate is around 120mb down and 40up so was fairly certain it wasn't being affected by SNR.
devil5882
Grafter
Posts: 80
Registered: 27-01-2012

Re: trial so far

the checker said i can get 68.8 download 20 upload so i guess ill never get over 70 but atleast theres room for improvement
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: trial so far

FYI I've already answered this question here: http://community.plus.net/forum/index.php/topic,102776.msg892278.html#msg892278
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
devil5882
Grafter
Posts: 80
Registered: 27-01-2012

Re: trial so far

yh sorry i did see it and replied.
devil5882
Grafter
Posts: 80
Registered: 27-01-2012

Re: trial so far

still no improvement on download speed there must be a problem somewhere.

Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: trial so far

The 10 day line stabilization period ends on the 21st so if this is still an issue after the weekend please get a fault raised and drop us another reply: https://portal.plus.net/apps/kbdfaults
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
devil5882
Grafter
Posts: 80
Registered: 27-01-2012

Re: trial so far

Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: trial so far

The faults team should be picking that up ASAP for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
devil5882
Grafter
Posts: 80
Registered: 27-01-2012

Re: trial so far

ok ty
devil5882
Grafter
Posts: 80
Registered: 27-01-2012

Re: trial so far

just clocked one of my highest speeds so far.
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: trial so far

That's more like it, did the faults team do anything specific?
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
devil5882
Grafter
Posts: 80
Registered: 27-01-2012

Re: trial so far

No we tried to test the modem but kept getting an error code i said i would see how it goes after all it is a trial so hopefully im helping.
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: trial so far

Quote
so hopefully im helping.

You definitely are!
I'm glad to see that the speeds have picked up for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team