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trial response time?

xcentric
Newbie
Posts: 2
Registered: 06-05-2017

trial response time?

how long for the team to acknowledge an application to join the trail? applied a week ago, heard nothing.  We are enabled (recently) for FTTP and would like to stick with plusnet but with nothing heard, could consider switching to BT.

 

What experiences do people have with timings?

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: trial response time?

There's no real set time from raising the ticket to request to join the trial to the orders being placed as other work can easily take priority over placing FTTP orders, with it being a trial.

Although we do advise the following on the trial page:

Please note that it may take us up to 2 months to process your application to this trial.

 

Leave this with me and I'll respond to the ticket on your account shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
xcentric
Newbie
Posts: 2
Registered: 06-05-2017

Re: trial response time?

thanks Harry - and the response to the ticket was there quickly afterwards.  But then another one was added putting it on hold which is a pain!  Have replied to all the q's, if you can look at it again and at least let me know why it's on hold that would be great.

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: trial response time?


xcentric wrote:

another one was added putting it on hold which is a pain!


That seems to be pure coincidence that someone picked the ticket up shortly after I'd responded. As I just added a comment, it would have kept it's place in the queue.

Basically, had I not responded, they would have picked the ticket up about the same time they put it on hold, but would have had to give the response I gave as well Wink

 

Thanks for responding via the ticket (Responding actually takes the ticket off hold and puts it back in the queue, so it's likely not as much of a pain as you think)

Leave it with me and I'll aim to get the order placed before I leave today.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team