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still having problems

mcn
Newbie
Posts: 6
Registered: 04-03-2011

still having problems

fttc installed friday 04/03/2011. over 24 hours on, my download speed is half a meg, but upload is fine at 8 meg plus.
6 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: still having problems

Have you contacted support to get your IP profile changed for FTTC.
What does a bt speedtest show?
mcn
Newbie
Posts: 6
Registered: 04-03-2011

Re: still having problems

it shows just over 500k download  and 8M upload, profile for download is about 38m
mcn
Newbie
Posts: 6
Registered: 04-03-2011

Re: still having problems


dick:green Image tags added.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: still having problems

If https://portal.plus.net/my.html?action=data_transfer_speed does not show 20Mb or 37Mb then you need to ring support and get the plusnet profile set for FTTC.
Until the profile is correct you won't see any change in speeds.
chino
Grafter
Posts: 446
Registered: 27-06-2007

Re: still having problems

mcn - as per my other reply, now changed (just reboot your netgear - should be fixed).
mcn
Newbie
Posts: 6
Registered: 04-03-2011

Re: still having problems


perfect thank you