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fttp router

Nigel
Newbie
Posts: 1
Registered: 12-07-2016

fttp router

Order ref: 3-142831649300

 

Hi

 

I have not yet received the modem for the fibre. Will this be here before the installation date of 19/07/16?

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 643
Thanks: 135
Fixes: 28
Registered: 17-10-2015

Re: fttp router

Hi Nigel, 

 

I've popped a message over to someone who deals with our FTTP trial now and will get a router out this morning, should be there within the next few days, it will be our Hub One that you receive Smiley 

 

 


 Paul Tarr
 Plusnet Network Operations
NigelL
Newbie
Posts: 3
Registered: 21-07-2016

Re: fttp router

Hi

 

2 questions.

1. The fibre is fitted and stable. The upload speed has increased to 1.9 Mbps but the download seems to be set to 1.5Mbps. Will this change automatically or will Plusnet have to alter capping etc?

 

2. When I tried to login to the Community I was refused (login/password combination). I tried altering the password for Nigel but no joy. I had to register as NigelL to access the forum.

 

Regards

 

Nigel

 

SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 584
Fixes: 53
Registered: 21-09-2009

Re: fttp router

Hi @NigelL

The download speed is probably being capped by the Plusnet Line Speed https://portal.plus.net/my.html?action=data_transfer_speed especially as the upload speed is showing full speed for a 40/2 line. It needs some one from Plusnet to set it correctly as I believe it is a manual process for FTTP lines.

Plusnet Help Team
Plusnet Help Team
Posts: 4,018
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: fttp router

Hi @NigelL apologies for the lack of response yesterday, I'm glad to see the speed/package on your account was updated yesterday afternoon.

 

In regards to the forum login, could you drop me a PM confirming the email address that you used to try and reset the password on @Nigel. Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team