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end copper line

lewer10
Dabbler
Posts: 15
Registered: 27-02-2013

end copper line

Hi,

 

i'm in the process of moving my landline to vonage voip.

What is the order process i should take to port my landline number to them.

I can initiate the number port at their end - what if anything do plusnet need to do to ensure that once the number port is complete my fttp does not get cancelled?

 

many thanks

 

Richard

10 REPLIES
bmc
Pro
Posts: 393
Thanks: 71
Fixes: 3
Registered: 28-02-2017

Re: end copper line

You've done the first thing right by asking!!!

 

Hopefully this post will prod a FTTP trained staff member into replying.

 

Brian

lewer10
Dabbler
Posts: 15
Registered: 27-02-2013

Re: end copper line

I hope so. Keen to get the ball rolling on this one!
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: end copper line

Hi @lewer10,

 

You should be fine to request your voip provider to port the number over to them, if you could let me know once you've done this, I'll monitor your account for the phone service to leave and ensure everything is in order to continue providing a broadband only account following this.

 

Please note that there is an additional £2.50 charge for a broadband only account.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
lewer10
Dabbler
Posts: 15
Registered: 27-02-2013

Re: end copper line

Thanks for that

I've instructed vonage to transfer the number - just have to wait now.

 

Will update as soon as i hear anything

 

 

lewer10
Dabbler
Posts: 15
Registered: 27-02-2013

Re: end copper line

Hi,

 

i have date for the number port - its Monday 2nd October.

Hope its updated on my account and any broadband termination can be intercepted!!

 

thanks

lewer10
Dabbler
Posts: 15
Registered: 27-02-2013

Re: end copper line

Hi,

 

could somebody acknowledge please? not had any feedback since i got the porting date and posted here and a few pms

I have no idea how the system works so i am worried that without any personal intervention my whole account will be terminated upon the porting of the phone number away from plusnet.

 

Would it be better to cancel the number port until i have something concrete on my account (unless there already is something on my account)?

 

Please help!!!!

 

thanks

RobPN
Aspiring Pro
Posts: 791
Thanks: 73
Fixes: 1
Registered: 17-05-2013

Re: end copper line

@lewer10

AFAIK, but ICBW, to have a better chance of grabbing the attention of a PN  staff member in your thread, it's best to quote them by name (e.g. @HarryB ) who has already participated in the thread.  That way he (they) will get a notification that someone has mentioned them in a post.

Plusnet Help Team
Plusnet Help Team
Posts: 3,642
Thanks: 766
Fixes: 184
Registered: 21-04-2017

Re: end copper line

Thanks for your private message, Richard

It looks like the port is still in progress for today, I'll keep an eye on things over the course of the day.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
lewer10
Dabbler
Posts: 15
Registered: 27-02-2013

Re: end copper line

just an update.

 

all went well. vonage took over the phone number on the day specified - took about 3-4 hours in total for full service to resume.

billing is now as expected - fttp charge + extra £2.50 for having no phone line.

 

thanks to all helpers to ensure i didn't get disconnected completely!

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 3,642
Thanks: 766
Fixes: 184
Registered: 21-04-2017

Re: end copper line

No problems, good to hear everything went smoothly. Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team