end copper line
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end copper line
16-09-2017 10:33 AM
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Hi,
i'm in the process of moving my landline to vonage voip.
What is the order process i should take to port my landline number to them.
I can initiate the number port at their end - what if anything do plusnet need to do to ensure that once the number port is complete my fttp does not get cancelled?
many thanks
Richard
Re: end copper line
18-09-2017 2:12 PM
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You've done the first thing right by asking!!!
Hopefully this post will prod a FTTP trained staff member into replying.
Brian
Re: end copper line
18-09-2017 10:04 PM
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Re: end copper line
19-09-2017 11:39 AM
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Hi @lewer10,
You should be fine to request your voip provider to port the number over to them, if you could let me know once you've done this, I'll monitor your account for the phone service to leave and ensure everything is in order to continue providing a broadband only account following this.
Please note that there is an additional £2.50 charge for a broadband only account.
I hope this helps.
Re: end copper line
20-09-2017 1:36 PM
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Thanks for that
I've instructed vonage to transfer the number - just have to wait now.
Will update as soon as i hear anything
Re: end copper line
27-09-2017 11:24 AM
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Hi,
i have date for the number port - its Monday 2nd October.
Hope its updated on my account and any broadband termination can be intercepted!!
thanks
Re: end copper line
29-09-2017 3:39 PM
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Hi,
could somebody acknowledge please? not had any feedback since i got the porting date and posted here and a few pms
I have no idea how the system works so i am worried that without any personal intervention my whole account will be terminated upon the porting of the phone number away from plusnet.
Would it be better to cancel the number port until i have something concrete on my account (unless there already is something on my account)?
Please help!!!!
thanks
Re: end copper line
29-09-2017 4:53 PM
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Re: end copper line
02-10-2017 11:19 AM - edited 02-10-2017 11:19 AM
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Re: end copper line
01-11-2017 4:04 PM
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just an update.
all went well. vonage took over the phone number on the day specified - took about 3-4 hours in total for full service to resume.
billing is now as expected - fttp charge + extra £2.50 for having no phone line.
thanks to all helpers to ensure i didn't get disconnected completely!
Re: end copper line
01-11-2017 4:13 PM
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