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could i get my FTTP Trial ticket poked?

FIXED
tarquel
Grafter
Posts: 67
Registered: 18-08-2007

could i get my FTTP Trial ticket poked?

Howdy.

 

Just wondering as its been a few hours short of a week that i filled in the FTTP Trial form for FTTP, but looks like zero has happened yet, so if someone could poke it for me, that would be most appreciated.

 

Ticket is #154490805

 

 

Many thanks

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 3,673
Thanks: 772
Fixes: 185
Registered: 21-04-2017

Re: could i get my FTTP Trial ticket poked?

Fix

Hey there,

 

I've just given it a poke now. Sorry that it hadn't been picked up. FTTP tickets are worked by a very small team.

Let us know if you have any questions or if there's no update after a few days.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
tarquel
Grafter
Posts: 67
Registered: 18-08-2007

Re: could i get my FTTP Trial ticket poked?

Many thanks for this, and indeed they sure have picked it up and got things booked too Cheesy

 

Cheers muchly Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 3,673
Thanks: 772
Fixes: 185
Registered: 21-04-2017

Re: could i get my FTTP Trial ticket poked?

No problems Grin

It looks like your order has been sent to a survey, we should receive more information by the 8th.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
tarquel
Grafter
Posts: 67
Registered: 18-08-2007

Re: could i get my FTTP Trial ticket poked?

yep, thanks. had the ticket update email etc.

 

hopefully that doesnt mean something bad lol

 

Ta.

Plusnet Help Team
Plusnet Help Team
Posts: 3,673
Thanks: 772
Fixes: 185
Registered: 21-04-2017

Re: could i get my FTTP Trial ticket poked?

Fingers crossed all goes well. From scanning your previous posts from many moons ago, it looks like this is upgrade is long awaited!
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
tarquel
Grafter
Posts: 67
Registered: 18-08-2007

Re: could i get my FTTP Trial ticket poked?

Whoopsy...

 

 

Totally forgot to reply to you. Sorry about that.

 

Guess we didnt collectively cross enough fingers, as supposedly it's this morning that the install is taking place.

 

Had a call from OpenReach chap doing survey on the 8th. Local chap as it turned out. Nice guy, but he wasnt really sure what was what at the time (found the property etc but just wasnt clear what was going to happen).

 

 

Heard zero since i.e. no one's been back to run the fibre to the external wall of the property [afaik] and the ticket's last update says:
Question is now off hold. Our Support Team will provide a further update soon.
which was on the 14th so.... hmmm, doesnt look promising lol

 

 

Cheers