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Which package am I on?

gunsmoke2
Newbie
Posts: 3
Thanks: 1
Registered: 18-04-2016

Which package am I on?

Hi

 

Would someone be able to check which package I'm on please?

I think I should be on the 80/20, and have been since we started on the trial, but last few tests show more like 40/20

Thanks

Richard

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: Which package am I on?

Welcome to the community forums @gunsmoke2

 

Looks like you're on an 80/20 package as you've said you think you should be.

 

Could you try a single disconnect/reconnect and let us know if you're still experiencing slower than expected speeds.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
gunsmoke2
Newbie
Posts: 3
Thanks: 1
Registered: 18-04-2016

Re: Which package am I on?

will do (this evening)

thanks

Richard

gunsmoke2
Newbie
Posts: 3
Thanks: 1
Registered: 18-04-2016

Re: Which package am I on?

Only just got round to kicking the kids off long enough to do a speed test

Everything back to normal, thanks

Richard

Plusnet Help Team
Plusnet Help Team
Posts: 4,520
Thanks: 238
Fixes: 109
Registered: 01-01-2012

Re: Which package am I on?

Glad to hear it.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team