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When will my router turn up?

Community Veteran
Posts: 5,878
Registered: 04-04-2007

When will my router turn up?

When I raised my request for FTTC a week or so ago, I was told the kit would be dispatched soon. I haven't had anything yet? I presume Plusnet are sending me the router and BT will provide the actual modem when they come to do the install. I'm concerned that if the kit isn't here by Tuesday I'm going to be stuck without internet!
Chris
4 REPLIES
Vip3r
Grafter
Posts: 142
Registered: 22-10-2009

Re: When will my router turn up?

Yep Plusnet should send you a Router and BT will bring the modem.
If the router is not there in time then it is possible to connect 1 PC directly to the modem (you should have a software firewall turned on if you are going to do this.)
Instructions for this should be on the last page of the document you would ave had a link to in one of the emails from plusnet. "fttc_guide_netgear.doc"
Community Veteran
Posts: 5,878
Registered: 04-04-2007

Re: When will my router turn up?

Can someone at Plusnet please check that my hardware order is now going through, on the order tracker and starter pack pages it shows as cancelled.
Do you send them from your office in Sheffield, could I come and pick one up?
Community Veteran
Posts: 5,878
Registered: 04-04-2007

Re: When will my router turn up?

It's ok, the router has aparently turned up.
Plusnet Help Team
Plusnet Help Team
Posts: 17,626
Thanks: 611
Fixes: 158
Registered: 05-04-2007

Re: When will my router turn up?

That may have been the first one! If you receive a second, let us know and we'll send a returns bag out to you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team