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Very slow download

lewer10
Dabbler
Posts: 15
Registered: ‎27-02-2013

Very slow download

‎13-10-2015 7:23 PM

Hi,
something seems to be up with my download speed. Just noticed today that my download throughput was about 12.5mbps when is has previously been 74mbps. My upload remains unchanged at 20mbps - can somebody have a look please?
thanks
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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Very slow download

‎13-10-2015 7:26 PM

Can you try a disconnect and reconnect of your router?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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lewer10
Dabbler
Posts: 15
Registered: ‎27-02-2013

Re: Very slow download

‎13-10-2015 7:40 PM

I did do that earlier today but made no difference, however will try again now
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lewer10
Dabbler
Posts: 15
Registered: ‎27-02-2013

Re: Very slow download

‎13-10-2015 7:59 PM

happy to say the second reboot has fixed it, back to 74mbps!
thanks
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