Upgrading Router to Netgear
I'm trying to upgrade from the Plusnet router supplied when I got FTTP. There have got to be better versions around now. So taking advice form the helpline at broadbandbuyer I went for a Netgear.
I have just received my second Netgear AX4 router and it just will not detect the internet connection. The first one was sent back under Netgear's own instruction to broadbandbuyer who have replaced it. But the replacement is just the same.
Is there something inherently different with FTTP equipment that makes this router not connect?
And the white BT box on the wall is a modem, isn't it? There isn't some other piece of equipment around that I've never heard of that is used just because it's FTTP?
Any suggestions appreciated as trying to get knowledgeable assistance from businesses is driving me nuts.
Re: Upgrading Router to Netgear
16-06-2020 11:20 AM - edited 16-06-2020 11:22 AM
@astrotutor looking at the manual for the router, it should work.
And the white BT box on the wall is a modem, isn't it? It is
Assuming the autodetect doesnt work, try the 'Manually setup the internet connection' instructions.
You need the 'specify an internet connection that uses a login' on page 24.
Encapsulation - PPPoE
Username - <accountname>@plusdsl.net
Password - the one you use to access the member centre
Service name - not needed
Connection mode - always on
IP address - get dynamically from ISP
DNS - get dynamically from ISP
MAC address - use default
Hopefully that should get you working...