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Ticket update 162004457

bmc
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Re: Ticket update 162004457

@gavcuk

 

From what you said regarding the DSL Checker results saying "feed not evaluated" I would not have expected a draw rope to be in place. Apart from the ONT inside your house did they fix a box to the outside. If not, it might simply have been the OR engineer needed help running the fibre cable through the ducts.

 

Brian

gavcuk
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Re: Ticket update 162004457

No outside box. He called his pal to come over and help rod the cable to the premises.
Gandalf
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Re: Ticket update 162004457

Hi Gavin.

I've just done the bit on our side now. Can you reboot your ONT and router letting us know how your speed looks?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
bmc
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Re: Ticket update 162004457


@gavcuk wrote:
No outside box. He called his pal to come over and help rod the cable to the premises.

@gavcuk

Although he needed help to run the cable this does appear to be a "I stage" install ie everything was done on one visit. On a "2 stage" install the fibre is run from the DP to a box fitted on the outside of the house on the first visit and then a second visit is required to install the ONT.

 

@Gandalf

Out of interest how do you re-boot your ONT? I've just had a look at mine and there appears to be no power switch and if I turned off the power at the mains the battery backup would kick in. Only thing I can think of is to pull the power cord from the backup unit.

 

Brian

Gandalf
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Re: Ticket update 162004457

Out of interest how do you re-boot your ONT? I've just had a look at mine and there appears to be no power switch and if I turned off the power at the mains the battery backup would kick in. Only thing I can think of is to pull the power cord from the backup unit.

I wasn't aware of that actually. Rebooting the ONT is probably a bit overkill anyway.

Dropping the PPP session is all that should need to be done.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
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gavcuk
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Re: Ticket update 162004457

Rebooted ONT (pushed reset button with a pen) as well as pulling power. Restarted router but download is still only 1mb/s
Gandalf
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Re: Ticket update 162004457

Is your device wired to the router or connecting over WiFi?
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
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gavcuk
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Re: Ticket update 162004457

WiFi as I don’t have a device that uses a wired connection. I accept that it would be preferred to test that way but if I’m stood next to the router the loss should be minimal. To be honest the results are much the same whether I’m stood next to the router or upstairs.
Gandalf
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Re: Ticket update 162004457

Ideally we'd like to completely rule out WiFi as it could potentially need an engineer visit to further investigate. However, I'd like to take a closer look into this first, checking things on our suppliers side.

 

I'll get back to you tomorrow when I'm back in the office.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
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Gandalf
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Re: Ticket update 162004457

Testing your service isn't finding any issues.

If you're sure this isn't a WiFi issue I'd report a fault at http://faults.plus.net

Though if you can I'd recommend seeing if you can try a wired connection first.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
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gavcuk
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Re: Ticket update 162004457

I suspect it is a WiFi issue. Borrowed a neighbours laptop a got 3 perfect speed tests.

So maybe a have a dud router (see all the Technicolor routers rubbish?).

I’ll play with some settings to see if I can get any improvement. Hope I don’t need to spend £300 on a mesh system!
bmc
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Re: Ticket update 162004457

It's not unknown for some people to have WiFi problems with the Hub One even though a wired connection works fine.

 

One suggestion is to give the 5g SSID a unique identifier (usually "_5") and then choose which network to connect various devices to. However others have then reported the router making a noise when the 5g band is in use!!!

 

Another possibility is to turn off the 5g band entirely. It all depends on what works for you.

 

I've just been testing WiFi on my neighbours system. Although she gets over 37 (usually) on downloads upload is only around 3. Tried three separate devices with no real difference. Then, using her iPad I tried disabling the 5g band and then the 2.4g band - neither made any difference. Unfortunately she couldn't access her daughter's laptop so we couldn't try a wired connection.

 

Brian

gavcuk
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Re: Ticket update 162004457

Speeds are wonky today

My latest Network check: 0.3 Mbps download, 20 Mbps upload. Via #GoogleWifi

The BTwholesale speed test run on a wired connection is giving me 19mbps download only.

A repeat of the check on google WiFi says 30mbps down.

Seems to be all over the place. Is this something I should expect?

Today most of my results have been less than 1mbps down.
bmc
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Re: Ticket update 162004457

Do you have (or can you borrow) a spare VDSL router to try the WiFi with that?

 

Brian

gavcuk
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Re: Ticket update 162004457

I’ve no need to use another router as far as I can see. This is a line speed issue. The router appears just fine.