Ticket update 162004457
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Re: Ticket update 162004457
29-11-2017 2:49 PM
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From what you said regarding the DSL Checker results saying "feed not evaluated" I would not have expected a draw rope to be in place. Apart from the ONT inside your house did they fix a box to the outside. If not, it might simply have been the OR engineer needed help running the fibre cable through the ducts.
Brian
Re: Ticket update 162004457
29-11-2017 3:16 PM
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Re: Ticket update 162004457
29-11-2017 3:54 PM
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Re: Ticket update 162004457
29-11-2017 4:24 PM
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@gavcuk wrote:
No outside box. He called his pal to come over and help rod the cable to the premises.
Although he needed help to run the cable this does appear to be a "I stage" install ie everything was done on one visit. On a "2 stage" install the fibre is run from the DP to a box fitted on the outside of the house on the first visit and then a second visit is required to install the ONT.
Out of interest how do you re-boot your ONT? I've just had a look at mine and there appears to be no power switch and if I turned off the power at the mains the battery backup would kick in. Only thing I can think of is to pull the power cord from the backup unit.
Brian
Re: Ticket update 162004457
29-11-2017 4:36 PM
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Out of interest how do you re-boot your ONT? I've just had a look at mine and there appears to be no power switch and if I turned off the power at the mains the battery backup would kick in. Only thing I can think of is to pull the power cord from the backup unit.
I wasn't aware of that actually. Rebooting the ONT is probably a bit overkill anyway.
Dropping the PPP session is all that should need to be done.
Re: Ticket update 162004457
29-11-2017 5:08 PM
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Re: Ticket update 162004457
29-11-2017 6:58 PM
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Re: Ticket update 162004457
29-11-2017 7:53 PM
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Re: Ticket update 162004457
29-11-2017 9:01 PM
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Ideally we'd like to completely rule out WiFi as it could potentially need an engineer visit to further investigate. However, I'd like to take a closer look into this first, checking things on our suppliers side.
I'll get back to you tomorrow when I'm back in the office.
Re: Ticket update 162004457
30-11-2017 5:47 PM
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Testing your service isn't finding any issues.
If you're sure this isn't a WiFi issue I'd report a fault at http://faults.plus.net
Though if you can I'd recommend seeing if you can try a wired connection first.
Re: Ticket update 162004457
30-11-2017 7:32 PM
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So maybe a have a dud router (see all the Technicolor routers rubbish?).
I’ll play with some settings to see if I can get any improvement. Hope I don’t need to spend £300 on a mesh system!
Re: Ticket update 162004457
01-12-2017 1:08 PM
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It's not unknown for some people to have WiFi problems with the Hub One even though a wired connection works fine.
One suggestion is to give the 5g SSID a unique identifier (usually "_5") and then choose which network to connect various devices to. However others have then reported the router making a noise when the 5g band is in use!!!
Another possibility is to turn off the 5g band entirely. It all depends on what works for you.
I've just been testing WiFi on my neighbours system. Although she gets over 37 (usually) on downloads upload is only around 3. Tried three separate devices with no real difference. Then, using her iPad I tried disabling the 5g band and then the 2.4g band - neither made any difference. Unfortunately she couldn't access her daughter's laptop so we couldn't try a wired connection.
Brian
Re: Ticket update 162004457
03-12-2017 3:57 PM
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My latest Network check: 0.3 Mbps download, 20 Mbps upload. Via #GoogleWifi
The BTwholesale speed test run on a wired connection is giving me 19mbps download only.
A repeat of the check on google WiFi says 30mbps down.
Seems to be all over the place. Is this something I should expect?
Today most of my results have been less than 1mbps down.
Re: Ticket update 162004457
04-12-2017 12:20 PM
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Do you have (or can you borrow) a spare VDSL router to try the WiFi with that?
Brian
Re: Ticket update 162004457
04-12-2017 1:38 PM
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