Ticket number 164004507

[#1]

Hi Gents, 

Did the notes get updated at all? 

Thanks

Matt

[#2]

Hi @Mattybully, 

I have spoken with our suppliers today on your behalf and please accept my sincerest apologies you haven't heard anything sooner.

Please find the updated ticket link here

If you have any further queries please feel free to get back in touch. 

Thank you. 

[#3]

Hi Ollie, 

Do you know what the result of the review was, i assume this was an off site review as i dont beleive there has been any further works this week.

Thanks

Matt

[#4]

Hi @Mattybully,

I'm really sorry for the ongoing delays and I checked on this again directly with Openreach. 

The engineer that was assigned yesterday still hasn't been able to remove this blockage they are referring to and he is also working on it again today. 

I know it's not great to keep being told 'review tomorrow' but at this moment in time this is all the information we have from Openreach and this was via an escalation. 

Your ticket has been updated by myself here

Please let me know if I can be of further assistance and again please accept my sincerest apologies. With FTTP it can take a substantial amount of time to get set up if issues are encountered.

Thanks.

[#5]

Hi Ollie, 

Thank you for the response and i do understand its an openreach issue and not one for yourselves. I do however doubt that any work was done yesterday as my partner was in all day and didnt see anyone from openreach outside our property all day working on the blockage in question.

Lets see what tomorrow brings again. 

Thanks

Matt

[#6]

Hey Matt.

Sorry to see things aren't moving forward.

Fingers crossed by tomorrow they can clear the duct!

[#7]

Good Morning Gents

Was there any progress made by the guys yesterday?

Thanks
Matt

[#8]

Hi @Mattybully, thanks for your reply.

After speaking with the suppliers this morning I have been advised the underground blockage still hasn't been cleared and a further engineer will be working on it today. We have been advised to review back in 24 hours for further updates.

I do apologise the delay still has not been resolved and the inconvenience this might be causing to yourself. We will speak to the suppliers again tomorrow and update you accordingly.

[#9]

Thanks Alice
I’ll look forward to hearing back today.

[#10]

Well we may have some progress, over the weekend i woke up saturday morning to a reel of cable sticking out of the new ducting in front of the house...

Hopefully this should mean a more simple install?

4th time lucky and fingers crossed....

[#11]

Hi @Mattybully 

Good to hear! 

I've taken a look at your account and can see we should be receiving a fresh update in roughly 24 hours. 

One of the Provisioning Team will contact you as soon as they can after this reaches us. 

Thanks 

[#12]

And we have lift off!
All installed this morning. Just waiting for activation now and we finally are there.

Thank you all for the support

[#13]

@Mattybully 

Great news! 

Give us a shout once you have a established a connection so we can confirm it's working. 

Thank you so much for the patience and understanding you have shown whilst we have been working on this issue. 

[#14]

We are now up and running. Have screedshotted the speed test for information.

Thank you again
Matt

[#15]

I'm really glad to hear this Matt. We finally got there in the end.

From what I can see your order isn't yet fully completed on our suppliers systems. Once it is complete we'll close your ticket off and change your account type over accordingly to fibre.

Cheers

Anoush